Here at Sono, we strive to get your items to you as soon as possible. The moment we receive your order online or over the phone, we get to work packing and wrapping and making arrangements. Still, we highly recommend that you order your products at least a week before your event, outing, or other occasion, to allow sufficient time for delivery, inspection, and possible exchange.
Orders received before 4 p.m. EST will ship the same business day. Orders received after 4 p.m. EST will be shipped the following business day. Please note that business days refer to Monday-Friday and exclude holidays and weekends (see below). This means that if you place an order after 4 p.m. EST on a Friday, it will ship the following Monday. If that Monday is Labor Day, it will ship on Tuesday, etc.
If you have any questions about when your order will ship or when it will arrive, please call our customer service line at 1-888-236-0552, Monday through Friday, from 10 a.m. to 7 p.m. EST. We can help you select the correct shipping method for your situation.
Carriers we use: FedEx and USPS. We may also use other carriers.
*For more information about what a business day is, please refer to the second paragraph above.
Sono supports international shipping, so feel free to order from abroad. But keep in mind: we are not responsible for customs duties or any other fees related to your specific country.
Soon after placing an order, you will receive a tracking number by email. You can use this number to track the progress of your package as it is delivered to you.
Take note: USPS First Class Mail does not offer tracking numbers. Buyer assumes all responsibility for any lost or damaged package when choosing this shipping option. USPS also cannot guarantee an exact delivery date on its shipments. If you want to guarantee delivery, select FedEx. Sono cannot file claims against USPS Shipments; it is the responsibility of the customer to file a claim with USPS at their local facility, if necessary.
We cannot guarantee the performance of our carriers. There are times when our chosen carriers are not able to perform the service requested, due to environmental or organizational circumstances. Sono cannot be held liable for lost, late, or damaged packages, and cannot issue refunds for shipping charges for delayed packages. But we will do as much as we can to make sure your order arrives on time and undamaged.
Please call 1-888-236-0552 and a customer service representative will assist you in filing a claim with the respective carrier. This usually takes 7 to 10 days to resolve. In the meantime, if you wish, another order can be placed and shipped. If the filed claim results in a refund we will reimburse the full amount to you in the form of store credit or a refund.
Get the most out of your money
Sono offers free standard shipping for orders over $25 (excluding taxes and discounts). Free shipping applies only for states in the contiguous U.S. (lower 48 states).
No promo code is needed here. Simply select the free shipping option at checkout.
Like we said, as soon as we receive your order, we start working on it right away. We ship orders out at 4 p.m. EST every weekday (excluding holidays).
If you need to change or cancel your order, call us at 1-888-236-0552 as soon as possible on the day you ordered, or the soonest weekday after ordering. While we are unable to guarantee changes to orders, we will do our best to make the changes before the order ships.