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Returns

Can I return my product?

You can return your product, but only if the following is true:

The product was purchased within the last 30 days, is in its original packaging and resellable as new,
and has never been removed from the packaging, applied, worn, or colored.
or

The product is deemed to be defective by Sono within 30 days of purchase.

If you want to return a product, follow the steps below:


How to return a product:

  • 1. Call us at 1-888-236-0552. We are available Monday-Friday, 10 a.m. to 7 p.m. EST. Our customer service representatives will help you get the return process started.
  • 2. Obtain a Return Material Authorization (RMA) number from Customer Service.
  • 3. Send the package with the materials back to Sono. Include the RMA number, your name, address, and phone number with the shipment.
  • 4. Let us know the tracking number of the package you are sending back by calling Customer Service (1-888-236-0552).
  • 5. Once we receive the products, we will process the return/exchange within 2-3 business days.

Our Address:

Sono, Inc
ATTN: Returns
631 North 400 West
Salt Lake City, UT 84103

Take note:

Exchanges or returns must be made within 30 days of purchase, no exceptions. The product must be in its original condition and sellable as new.

Because of sanitation and safety concerns, we are unable to accept hair that has been worn, colored, chemically treated, or used in any way.

Unless the product is defective or shipped incorrectly, you are responsible for shipping charges to and from Sono, as well as the 15% restocking fee. We do not charge a 15% restocking fee to exchange an item. The only time we charge a 15% restocking fee is if you are returning the item for a refund.

Unless Sono made the shipping error, shipping is non-refundable.

If you return a product without an RMA number, we may not be able to process your return.

Sono will replace any products that are defective within 30 days of purchase date. Upon the product being returned, we will ship a replacement product at our expense.

But why wait?

Here at Sono, we understand that you love your hair and don't want to be without it. After all, that special extension-worthy event may be just around the corner, and the return and exchanges process may take up to 2 weeks.

In order to get you the products you need right away, we allow you to repurchase the correct products so that they can ship immediately to you. It will still be your responsibility to get an RMA number and ship the product you'd like to exchange back to us. Once we receive the product back to our warehouse we will credit your account in full, or, if you require a refund, it will be processed at that time.